We streamline management.
You focus on your mission.
Most clients come to us describing a symptom, not a diagnosis: contested promotions, turnover, planning that goes nowhere, data nobody uses.
Our job is to find the root cause, use research to identify the fix, and measure the outcome to make sure it works.
Tell us your symptom.We’ll help you find the cause - and solution.
Our Clients
Our clients serve their communities. We help them manage the work and support the people behind the mission.
From public safety such as law enforcement, fire and rescue, EMS, corrections, and courts to social services like mental health and child welfare — our team brings decades of combined experience across federal, state, and local government.
Our Process
Every engagement runs the same four steps — from symptom to cause to solution to proof.
1) Analyze. We start with the data you already have to paint the picture of what’s working and where the problem lives.
2) Diagnose. We dig deeper and gather additional information to uncover the root cause below the symptom.
3) Address. We deliver prioritized evidence-based solutions, based on your realistic resources and timelines.
4) Measure.We track outcomes, so you can make sure solutions actually work.
Our Solutions
Four ways we help agencies solve the problem beneath the symptoms.
Our experts provide consultation, hands-on technical assistance, and evaluation — helping agencies support their workforce and deliver for their communities.
Risk Assessment
Identify and evaluate vulnerabilities: personnel, technology, and process gaps that create barriers to mission success and organizational security
Develop the policies, protocols, and training programs that translate risk findings into real improvements in performance and security
Ongoing risk monitoring and performance measurement to resolve new issues quickly and provide opportunities for continuous improvement
Strategic Planning
Comprehensive SWOT assessments of issues (strengths, weaknesses, opportunities, and threats) informed by data, agency staff input, management best practices, and root cause analysis
Targeted and realistic action plans with specific timelines, roles, and accountability structures
Performance Measurement
Useful and actionable performance measures linked directly to requirements and strategic plans
Low-burden and accurate data tracking strategies that collect the information agencies need while cutting out unnecessary documentation
Helpful reports and dashboards that allow management to make informed decisions and track progress toward goals
Workforce Management
Job analyses that highlight critical competencies and tasks required for staff to be successful in each specific position
Hiring and promotional assessments that align with job analyses, agency requirements, and testing best practices
Compensation assessments that ensure pay structures are competitive, fair, and provide incentives for promotion
Our Expertise
Our expertise comes from working inside and alongside government agencies. We understand firsthand the essential, challenging work of managing a workforce while delivering for a community.
Our consultants bring a range of specialties and deep knowledge of management best practices to every root cause analysis, along with the ground-level experience of putting those insights to work.
Operations Management
HR & I/O Psychology
Labor Economics
Evaluation & Data Analytics
Project Management
Quality Assurance
